Author: Frances Frei
Edition: First Edition
Binding: Hardcover
ISBN: 1422133311
Edition: First Edition
Binding: Hardcover
ISBN: 1422133311
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains.. Download books Uncommon Service By Frei, Frances/ Morriss, Anne for free.
Perseus Distribution Services 9781422133316 Uncommon Service By Frei, Frances/ Morriss, Anne Description Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems. *Author: Frei, Frances/ Morriss, Anne *Subtitle: How to Win by Putting Customers at the Core of Your Business *Publication Date: 2012/02/07 *Number of Pages: 247 *Binding Type: Hardcover *Language: English *Depth: 1.00 *Wid
Then service gets to make a brief appearance A for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make:
A How do c. Download Uncommon Service from rapidshare mediafire 4shared
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
author anne morriss author frances frei format hardback language english publication year 07 02 2012 subject management business economics industry subject 2 sales marketing title uncommon service how to win by putting customers at the core of your business author frei frances morriss anne publisher harvard business school pr publication date feb 07 2012 pages 272 binding hardcover edition first edition dimensions 6 25 wx 9 50 hx 1 00 d isbn 1422133311 subject business economics industries ser
Uncommon Service
author anne morriss author frances frei format hardback language english publication year 07 02 2012 subject management business economics industry subject 2 sales marketing uncommon service by frei frei 1 isbn 13 9781422133316 author biography frances frei is ups foundation professor of service management at harvard business school where she developed the school s successful managing service operations course anne morriss is the managing director of the concire leadership institute a consulting
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The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make:
A How do c
