Author: Ken Blanchard
Edition: 1
Binding: Hardcover
ISBN: 0688123163
Edition: 1
Binding: Hardcover
ISBN: 0688123163
Raving Fans: A Revolutionary Approach To Customer Service
"Your customers are only satisfied because their expectations are so low and because no one else is doing better.. Download books Raving Fans: A Revolutionary Approach to Customer Service (ABRIDGED Au for free.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Servi. Download Raving Fans from rapidshare mediafire 4shared
Raving Fans
'Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.' This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple
Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line. In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings, owner of the Enterprise, National, and Alamo rental car brands. While Enterprise has long been known for offering excellent customer service, it faced a huge challenge after buying National and Alamo in 2007. Among other thing
Raving Fans A Revolutionary Approach to Customer Service, ISBN-13: 9780679424956, ISBN-10: 0679424954
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. *Author: Blanchard, Ken/ Bowles, Sheldon M./ MacKay, Harvey *Binding Type: Hardcover *Number of Pages: 160 *Publication Date: 1993/05/19 *Language: English *Dimensions: 8.38 x 5.77 x 0.65 inches
Free Raving Fans Download
. You can download Raving Fans pdf for free. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Servi
